Course Level
Diploma
Diploma of Personal Injury and Disability Insurance Management - FNS51920
This qualification reflects job roles requiring well developed skills and a broad knowledge base in a wide variety of leadership contexts in the personal injury management sector. Individuals in these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems and analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance and leadership to others. The qualification provides the knowledge required in advanced case management, advanced return to work, disability insurance and workplace injury insurance management.Licensing, legislative, regulatory or certification considerationsWork functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Relevant regulatory authorities should be consulted to confirm those requirements before applying the qualification.
Campus | Duration | Fees | ATAR |
|---|---|---|---|
Geelong | Full-time - 12 months | N/A | N/A |
Subjects
- Develop return to work or injury management strategies
- Use structured problem-solving tools
- Monitor and supervise work practices to meet financial services regulatory requirements
- Implement customer service strategies
- Work with diverse people
- Provide case management supervision
- Communicate using augmentative and alternative communication strategies
- Manage organisational customer service
- Plan and implement rehabilitation and return to life strategies
- Assist customers to budget and manage own finances
- Review and advise on claims costs, policies and procedures
- Represent personal injury management agent or insurer at conciliation and review hearings
- Support relationships with carers and families
- Work with legal teams to resolve complex claims
- Develop workplace policies and procedures for sustainability
- Develop and maintain knowledge of personal injury management insurance
- Conduct work according to professional practices in the financial services industry
- Analyse financial, medical and psychological claims assessments
- Identify situations requiring complex ethical decision making
- Use medical knowledge in the management of personal injury claims
- Apply ethical frameworks and principles to make and act upon decisions
- Work within the personal injury management sector
- Provide leadership
- Undertake project work
- Provide workplace coaching
- Issue insurance contracts covering non-routine and complex situations
- Manage impairment benefit claims
- Plan, organise and facilitate learning in the workplace
- Investigate insurance claims
- Manage personal injury case loads
- Coordinate complex case requirements
- Comply with regulatory frameworks
- Promote health benefits of returning to work
- Manage people performance
- Facilitate workplace assessment with stakeholders for personal injury cases
- Facilitate the setting and achievement of goals in personal injury management
- Manage budgets and financial plans
- Make presentations
- Manage complex return to work cases
- Assess risks
- Evaluate and improve return to work programs