Course Level
Diploma
CRICOS
111701C
Diploma of Banking Services Management - FNS50922
This qualification reflects a range of roles with team and business result responsibilities in customer contact centres or retail and/or commercial financial services environments within banking or other deposit-taking institutions. Individuals in these roles have autonomy in performing technical operations; apply solutions to a range of often complex problems; and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others.Licensing, legislative, regulatory or certification considerationsWork functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.
Campus | Duration | Fees | ATAR |
|---|---|---|---|
PARRAMATTA - 55 High St | Flexible Delivery - 78 weeks | N/A | N/A |
Sydney - Level 2, 39 Dixon Street | Flexible Delivery - 78 weeks | N/A | N/A |
Subjects
- Monitor clients' financial requirements
- Identify and manage individuals experiencing hardship
- Align banking products with the needs of small business customers
- Manage personal and professional development
- Provide leadership across the organisation
- Determine client financial requirements and expectations
- Develop and maintain professional relationships in financial services industry
- Manage and recover bad and doubtful debts
- Manage organisational customer service
- Manage banking and service strategy for small business customers
- Establish innovative work environments
- Collect, assess and use information
- Apply ethical frameworks and principles to make and act upon decisions
- Manage premium customer relationships
- Develop workplace policies and procedures for sustainability
- Conduct work according to professional practices in the financial services industry
- Monitor market opportunities
- Establish and maintain appropriate security options for credit facilities
- Implement complex loan structures
- Apply advanced techniques to provide financial products and services
- Apply risk management strategies to own work
- Comply with financial services regulation and industry codes of practice
- Assess market needs and identify opportunities for new financial products and services
- Implement credit contracts in preparation for settlement
- Participate in WHS hazard identification, risk assessment and risk control processes
- Provide business advisory services within a financial services context
- Develop a resource plan
- Review business performance
- Promote client understanding of the role and effective use of consumer credit
- Record and implement client instructions
- Determine and manage risk exposure strategies
- Manage people performance
- Identify and evaluate marketing opportunities
- Coordinate workplace information systems
- Identify and apply complex ethical decision making to workplace situations
- Facilitate continuous improvement