Course Level
Advanced Diploma
CRICOS
109943C
Advanced Diploma of Banking Services Management - FNS60622
This qualification reflects senior management and service roles with team and business result responsibilities in banking or other deposit taking institutions, customer contact centres or retail financial services environments. At this level individuals are expected to apply specialist skills and knowledge in a range of situations to deal with complex situations and issues. They work across a broad range of technical or management functions with accountability for personal outputs and for team outcomes.Licensing, legislative, regulatory or certification considerationsWork functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.
Campus | Duration | Fees | ATAR |
|---|---|---|---|
SYDNEY - Level 2 95 Bathurst St | Full-time - 78 weeks | N/A | N/A |
Subjects
- Establish agreements with intermediaries for product distribution
- Develop and cultivate collaborative partnerships and relationships
- Develop and manage a budget
- Identify and evaluate marketing opportunities in the financial services industry
- Monitor performance of financial products and services in meeting client needs
- Manage innovation and continuous improvement
- Provide leadership across the organisation
- Manage organisational customer service
- Develop and manage financial systems
- Apply ethical frameworks and principles to make and act upon decisions
- Develop workplace policies and procedures for sustainability
- Conduct work according to professional practices in the financial services industry
- Evaluate and review compliance
- Establish or review marketing, client services and supplier relationships
- Establish and manage compliance management systems
- Lead and manage organisational change
- Tailor financial products to meet client needs
- Develop organisational strategies
- Establish or review human resources, administration and information support
- Manage people performance
- Market new business ventures
- Identify and apply complex ethical decision making to workplace situations
- Develop and implement risk mitigation plan