Course Level
Certificate IV
Certificate IV in General Insurance - FNS41422
This qualification reflects the role of those who work in general insurance in a range of organisations. Individuals in these roles apply specialist skills and knowledge to work autonomously and as part of a team. They exercise judgement in completing routine and non-routine activities relating to claims handling, determining risk exposure, dispute resolution, providing customer service and underwriting. They apply solutions to a defined range of general insurance problems and analyse and evaluate information from a variety of relevant sources.Licensing, legislative, regulatory or certification considerationsWork functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.
Campus | Duration | Fees | ATAR |
|---|---|---|---|
Online | Full-time - 30 weeks | $650 | N/A |
Subjects
- Apply communication strategies in the workplace
- Coordinate business operational plans
- Survey potential risk exposure
- Implement customer service strategies
- Lead effective workplace relationships
- Contribute to WHS risk management
- Conduct financial product research to support product recommendations
- Implement customer service standards
- Determine client financial requirements and expectations
- Lead team effectiveness
- Manage organisational customer service
- Develop personal work priorities
- Underwrite insurance business
- Participate in negotiations
- Use specialist terminology in insurance claims
- Deliver and monitor a service to customers
- Provide personal advice on non-relevant financial products
- Provide appropriate services, general advice and products to clients
- Conduct work according to professional practices in the financial services industry
- Analyse data
- Provide information on financial products and services to clients
- Process customer complaints
- Manage handling and settlement of routine insurance claims for retail clients
- Apply risk management strategies to own work
- Issue insurance contracts covering non-routine and complex situations
- Analyse and present research information
- Evaluate insurance risk for business
- Provide Tier 2 general advice in general insurance
- Demonstrate leadership in the workplace
- Record and implement client instructions
- Analyse insurance claims
- Provide Tier 2 personal advice in general insurance
- Identify and provide initial information to potential new clients
- Apply and maintain knowledge of financial products and services
- Establish client relationship and analyse needs