ICT Sales Representatives

ICT Sales Representatives develop and convert sales opportunities into sales of computer hardware, software and ICT services.

  • The Job
  • The Facts
  • Related Courses

What the job involves

  • Quotes and negotiates prices and credit terms, and completes contracts and records orders
  • Arranges delivery of goods, installation of equipment and the provision of services
  • Reports to sales management on sales made and the marketability of ICT goods and services
  • Follows up with clients to ensure satisfaction with ICT goods and services purchased, arranges modifications and resolves any problems arising
  • Prepares sales reports, and maintains and submits records of business expenses incurred

Key values of workers in ICT Sales Representatives

  • Achievement

    Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

  • Working Conditions

    Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

  • Relationships

    Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

  • Recognition

    Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

  • Support

    Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Top skills required for workers in ICT Sales Representatives

  • Persuasion

    Persuading others to change their minds or behavior.

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Negotiation

    Bringing others together and trying to reconcile differences.

  • Social Perceptiveness

    Being aware of others' reactions and understanding why they react as they do.

  • Reading Comprehension

    Understanding written sentences and paragraphs in work-related documents.