ICT Sales Professionals

ICT Sales Professionals manage client accounts and represent companies in selling a range of computer hardware, software and other ICT goods and services to industrial, business, professional and other organisations.

  • The Job
  • The Facts
  • Related Courses

What the job involves

  • Compiling lists of prospective client businesses using trade directories and other sources
  • Acquiring and updating knowledge of employer's and competitors' goods and services, and market conditions
  • Visiting regular and prospective client businesses to establish and act on selling opportunities
  • Assessing customers' needs and explaining the goods and services which meet their needs
  • Promoting employers' ICT goods and services to existing and prospective clients
  • Quoting and negotiating prices and credit terms, and completing contracts and recording orders
  • Arranging delivery of goods, installation of equipment and the provision of services
  • Reporting to sales management on sales made and the marketability of ICT goods and services
  • Following up with clients to ensure satisfaction with ICT goods and services purchased, arranging modifications and resolving any problems arising
  • Preparing sales reports, and maintaining and submitting records of business expenses incurred

Key values of workers in ICT Sales Professionals

  • Achievement

    Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

  • Working Conditions

    Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

  • Relationships

    Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

  • Recognition

    Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

  • Support

    Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Top skills required for workers in ICT Sales Professionals

  • Persuasion

    Persuading others to change their minds or behavior.

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Negotiation

    Bringing others together and trying to reconcile differences.

  • Social Perceptiveness

    Being aware of others' reactions and understanding why they react as they do.

  • Reading Comprehension

    Understanding written sentences and paragraphs in work-related documents.