Course Level
Non award
Customer Experience Strategy and Design
Craft personalised customer experiences by gaining valuable design thinking skills in research, customer journey mapping, prototyping, and more. Address key customer and business problems and effectively communicate your strategy and process to stakeholders.
Campus | Duration | Fees | ATAR |
|---|---|---|---|
Online | Full-time - 6 weeks | $1,600 | N/A |
Structure
Course structure - Module 1: Learn about CX strategy and your customers, Module 2: Understand your customers experience and journeys, Module 3: Define your CX strategy, Module 4: Prototype and test a solution, Module 5: Measure customer experiences and implement change, Module 6: Whats next?.
Entry requirements
- No minimum requirements.
Related Courses
User Experience Design Immersive Remote Flex
General Assembly
Learn User Experience Design Online
General Assembly
Graduate Certificate in User Experience Design
RMIT University
Certificate III in Customer Engagement - BSB30215
Edmund Barton College of Business Education
UX Design Immersive: Singapore
General Assembly
