Kaplan Education Pty Ltd

Course Level

Certificate IV

Related Careers

Certificate IV in Credit Management - FNS40122

This qualification reflects the role of individuals in credit management functions. Individuals in these roles apply theoretical and technical skills and knowledge to work autonomously and exercise judgement in completing routine and non-routine activities relating to credit, reconciliation and customer service.Licensing, legislative, regulatory or certification considerationsWork functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.

Campus	Duration	Fees	ATAR
Online	Full-time - 30 weeks	$595	N/A

Subjects

Implement customer service strategies
Identify and manage individuals experiencing hardship
Conduct individual work within a compliance framework
Manage personal and professional development
Lead team effectiveness
Manage and recover bad and doubtful debts
Process business tax requirements
Evaluate debt collection actions and develop recommendations
Apply ethical frameworks and principles to make and act upon decisions
Assess risks
Conduct work according to professional practices in the financial services industry
Process customer complaints
Establish and maintain appropriate security options for credit facilities
Apply principles of trust accounting
Apply risk management strategies to own work
Assess credit applications
Manage overdue customer accounts
Undertake legal action for recovery of debts
Process applications for credit
Demonstrate leadership in the workplace
Resolve disputes
Promote client understanding of the role and effective use of consumer credit
Utilise the legal process to recover outstanding debt
Prepare financial reports
Identify and apply complex ethical decision making to workplace situations