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Customer Service Managers

Customer Service Managers plan, administer and review customer services and after-sales services, and maintain sound customer relations.

Call, Contact Centre and Customer Service Managers

Call or Contact Centre and Customer Service Managers organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.

Corporate Services Managers

Corporate Services Managers plan, organise, direct, control and coordinate the overall administration of organisations.

Call Centre or Contact Centre Managers

Call Centre or Contact Centre Managers organise and control the operations of call or contact centres. They may work in call centres.

ICT Customer Support Officers

ICT Customer Support Officers provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. They may work in call centres.

Call Centre or Contact Centre Operators

Call Centre or Contact Centre Operators answer customer telephone calls, as well as Internet and email inquiries about goods and services, and promote the goods and services on the business.

Call Centre or Contact Centre Team Leaders

Call Centre or Contact Centre Team Leaders oversee and determine work requirements, monitor telephone calls, and coach and allocate duties to Call or Contact Centre Operators.

Retail Managers

Retail Managers organise and control the operations of establishments which provide retail services.

Transport Services Managers

Transport Services Managers organise and control the buying and selling of vehicles for rental agencies and coordinate the leasing of vehicles, the operations of railway stations, and the operations of enterprises that operate fleets of vehicles to transport goods and passengers.

Retail Managers (General)

Retail Managers (General) manage retail trading establishments.